Return & Refund Policy

At ORMAN, we want you to be completely satisfied with your premium gear. If for any reason you are not satisfied, we accept returns and issue refunds within **14 days** of delivery.

1. Eligibility for Returns

To qualify for a full return and refund, the products must meet the following criteria:

The return must be initiated within **14 calendar days** of the delivery date.
The item must be unused, unwashed, and in the same pristine condition that you received it.
The item must be in its original packaging with all tags, labels, and protective wrapping intact.

2. Return Process

To start a return, please email us at [email protected] with your order number and the reason for your return. If your return meets our eligibility criteria, we will provide you with a pre-paid return shipping label and instructions on where to send your package.

3. Refund Timelines

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original credit card or payment method within **3 to 5 business days**.

4. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same model, please email us at [email protected] and we will coordinate the exchange logistics immediately.

5. Contact Details